Shipping policy

Last Updated: August 24, 2026

Thank you for choosing Bofan.

This Shipping Policy explains our current shipping coverage, order processing times, estimated delivery times, shipping charges, address requirements, and situations that may occur during delivery.

1. Shipping Coverage

We currently provide shipping to valid delivery addresses within the United States.

We do not currently provide standard shipping services outside the United States.

If your delivery address cannot be selected during checkout, the address may currently be outside our shipping coverage.

2. Order Processing Time

After successful payment, orders are generally processed within 1–3 business days.

Our daily order cutoff time is 17:00 Pacific Time.

Orders placed after the daily cutoff time may begin processing on the next business day.

Order processing may include:

Reviewing order information;
Confirming payment;
Preparing the products;
Packing the order;
Handing the package to the shipping carrier.

Weekends and U.S. public holidays are generally not counted as regular business days for order processing.

If additional processing time is required due to inventory, payment verification, address information, or other reasonable circumstances, we may contact you by email.

3. Estimated Delivery Time

After an order has been processed and handed to the carrier, the estimated delivery time is generally:

5–10 business days

Please note that this is an estimated delivery timeframe and is not a guaranteed delivery date.

Actual delivery times may be affected by:

Carrier transportation conditions;
Weather;
Holidays;
Shipping volume and peak periods;
Address information;
Unexpected logistics issues;
Other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout.

Customers can review the shipping cost applicable to their order before submitting the order.

If an order qualifies for free shipping under an offer available on our website, the applicable shipping discount will be reflected at checkout.

We will not add shipping charges after an order is submitted without a reasonable basis or prior disclosure.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout, including:

Recipient name;
Street address;
City;
State;
ZIP Code;
Phone number;
Other information required for delivery.

Please carefully review your shipping address before submitting your order.

If an incorrect or incomplete address results in:

Failed delivery;
A package being returned;
The need for reshipment;
Additional shipping charges;

the customer may be responsible for reasonable additional costs resulting from the incorrect information.

6. Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible:

Email: service@bofantextile.shop
Phone: +1 256-251-7711

If the order has not yet been processed or handed to the carrier, we will make reasonable efforts to assist with an address change.

If the order has already been processed, packed, or handed to the carrier, we may be unable to change the shipping address.

7. Tracking Information

If tracking information is available for your order, we will provide the applicable tracking information after the order has been shipped.

You can use the carrier's tracking information to check the status of your package.

Please note that tracking information is provided by the carrier, and updates may sometimes be delayed.

8. Shipping Delays

We make reasonable efforts to process and ship orders within the estimated timeframes. However, actual delivery may be affected by carriers, weather, holidays, peak shipping periods, or other circumstances beyond our reasonable control.

Therefore:

5–10 business days is an estimated delivery timeframe and is not a guaranteed delivery deadline.

If your package is significantly delayed, please contact us and we will make reasonable efforts to assist based on the order and tracking status.

9. Package Marked as Delivered but Not Received

If the tracking information shows that your package has been marked as “Delivered” but you have not received it, please:

Check your front door, mailbox, garage, and other safe delivery locations;
Check with household members, neighbors, or your property management;
Review the carrier's delivery information;
Contact us if the package still cannot be located.

We will make reasonable efforts to assist based on the order and delivery information available.

10. Returned Packages

If a package is returned by the carrier because of:

An incorrect address;
An incomplete address;
Failed delivery;
Refusal of delivery;
Failure to collect the package within the applicable period;

we will contact the customer where appropriate.

If reshipment is requested, the customer may be responsible for reasonable additional shipping costs.

If the customer requests a refund instead, the refund may be adjusted for shipping costs that have already been incurred and cannot be recovered, depending on the circumstances of the order.

11. Damaged Packages

If your package arrives with visible shipping damage, please contact us as soon as possible.

We recommend that you:

Take photos of the outside packaging;
Take photos of the shipping label;
Take photos of any product damage;
Keep the original packaging.

This information may help us investigate the issue with the carrier and process your request more efficiently.

12. Customs, Duties, and International Shipping

We currently ship only to addresses within the United States.

Therefore, this policy does not apply to orders outside the United States.

If we begin shipping to additional countries or regions in the future, we will update the applicable shipping policies based on the destination.

13. U.S. Customer Service & Return Address

For eligible returns or U.S. customer service matters, the following address may be used:

U.S. Customer Service & Return Address

8171 US Highway 431
Suite E
Albertville, AL 35950
United States

Please note that this address is used for U.S. customer service and return processing.

Please do not send an order to this address without receiving return instructions or confirmation from our customer service team.

All returns must comply with our Return & Refund Policy.

14. Company Information

Brand: Bofan

Company: Jiaxing Bofan Textile Co., Ltd.

Business Address:
6th Floor, Building 2, No. 20 Yuanqu Road, Industrial Park, Xucun Town, Haining, Jiaxing, Zhejiang, China

Email: service@bofantextile.shop

Phone: +1 256-251-7711

15. Contact Us

If you have any questions regarding shipping, please contact us: