Shipping policy

Last Updated: July 2026

Thank you for shopping with Bofan. This Shipping Policy explains how orders placed through our website are processed and delivered.

Shipping Area

We currently ship only within the United States.

At this time, we do not offer shipping to destinations outside the United States.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Processing times may be extended during holidays or periods of high order volume.

Shipping Rates

We offer simple and transparent shipping rates for all orders shipped within the United States.

  • Free Standard Shipping on orders of US$20.00 or more.
  • A flat shipping fee of US$8.00 applies to orders under US$20.00.

Shipping charges will be displayed at checkout before payment is completed.

Estimated Delivery Time

After your order has been processed, the estimated delivery time is:

United States: 5–10 business days

Delivery times are estimates only and may vary due to carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Tracking information may take 24–48 hours to become active after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete shipping address is provided, delivery delays or additional shipping charges may occur.

If you need to update your shipping address, please contact us before your order has been shipped.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 7 days after the delivery date.

We will work with the shipping carrier to review the situation and provide an appropriate solution when applicable.

Delivery Delays

Delivery times may be affected by circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Natural disasters
  • Other unforeseen events

Returns

Customers may request a return within 30 days after the order is delivered, subject to our Return & Refund Policy.

  • If the return is due to customer preference (such as ordering the wrong size, choosing the wrong color, or changing your mind), the customer is responsible for the return shipping costs.
  • If the return is due to a damaged, defective, or incorrect item, we will provide an appropriate solution and, where applicable, cover the reasonable return shipping costs.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Bofan

Email:
service@bofantextile.shop

Phone:
+1 256-251-7711

U.S. Customer Service Address

11468 US Highway 431 South

Guntersville, AL 35976

United States

Company

Jiaxing Bofan Textile Co., Ltd.

Company Address

6th Floor, Building 2, No. 20 Yuanqu Road, Industrial Park, Xucun Town, Haining, Jiaxing, Zhejiang, China