Privacy policy

Last Updated: August 24, 2026

Welcome to Bofan.

Jiaxing Bofan Textile Co., Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit, browse, or use our website, purchase our products, contact us, or subscribe to our email communications.

Please read this Privacy Policy carefully before using our website.

1. Information We Collect

Depending on how you use our website and purchase our products, we may collect the following information.

1.1 Information You Provide

When you place an order, create an account, contact us, subscribe to our emails, or submit information through our website, we may collect:

  • Your name;
  • Email address;
  • Phone number;
  • Shipping address;
  • Billing address;
  • Order information;
  • Other information that you voluntarily provide to us.

Payment information is processed by applicable third-party payment service providers. We do not actively store your complete credit card or bank card number on our own servers.

1.2 Information Collected Automatically

When you visit our website, our website and related technologies may automatically collect certain device and usage information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages viewed;
  • Time of access;
  • Time spent on pages;
  • Referral source;
  • Website usage and related technical information.

This information may be used to operate and secure our website, analyze website usage, and improve the customer experience.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders;
  • Process payments and order-related transactions;
  • Arrange product delivery;
  • Send order confirmations and shipping updates;
  • Provide customer support;
  • Respond to inquiries;
  • Process returns, refunds, and after-sales requests;
  • Improve our website, products, and shopping experience;
  • Maintain website security;
  • Prevent fraud, abuse, and unauthorized transactions;
  • Comply with applicable laws and regulations;
  • Send marketing and promotional communications where you have provided consent or where otherwise permitted by applicable law.

We will not use your information for purposes unrelated to those described in this Privacy Policy unless permitted or required by applicable law.

3. Payment Information

We use third-party payment service providers to process online payments.

Payment service providers may collect and process payment information according to their own privacy policies and terms of service.

We do not store complete credit card or bank card information on our own servers.

Payment-related information may include payment status, transaction information, and information necessary to complete your order.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Remember your website preferences;
  • Maintain information necessary for shopping cart and website functionality;
  • Provide essential website functions;
  • Analyze website traffic and usage;
  • Improve website performance;
  • Measure marketing or advertising performance where applicable.

You may manage or delete cookies through your browser settings.

However, disabling certain cookies may affect the functionality of some parts of our website.

5. Sharing of Information

We do not sell your personal information.

Where necessary to provide our services and fulfill orders, we may share limited information with the following categories of service providers:

  • Payment service providers;
  • Shipping carriers and delivery providers;
  • Website and ecommerce platform providers;
  • Website hosting and technical service providers;
  • Analytics providers;
  • Customer service and communication providers;
  • Government authorities, law enforcement agencies, or other relevant parties where required or permitted by applicable law.

We only provide information that is reasonably necessary for the relevant service, and we expect applicable service providers to handle personal information in accordance with applicable laws.

6. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, use, modification, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

Therefore, although we take reasonable steps to protect your personal information, we cannot guarantee absolute security during internet transmission or electronic storage.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to meet applicable business and legal requirements.

The retention period may depend on:

  • The time needed to complete orders and provide after-sales service;
  • Customer service requirements;
  • Accounting and financial recordkeeping requirements;
  • The time necessary to prevent fraud and resolve disputes;
  • Applicable legal and regulatory requirements.

When personal information is no longer necessary, we may delete, anonymize, or otherwise appropriately handle the information in accordance with applicable law and reasonable data management practices.

8. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information where applicable;
  • Object to certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Request information about how we use and share your personal information.

If you wish to exercise applicable privacy rights, please contact us using the contact information provided below.

We may need to verify your identity to help protect your personal information.

9. Marketing Emails

If you choose to subscribe to our marketing or promotional emails, we may send you:

  • New product information;
  • Product updates;
  • Special offers;
  • Promotional information;
  • Other information related to Bofan products.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

Unsubscribing from marketing communications will not prevent us from sending transactional communications, such as order confirmations, shipping notifications, or other important communications relating to your order.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

When you visit a third-party website or use a third-party service, you will be subject to that third party's privacy policy and terms of service.

We do not control the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before using them.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children below the age specified by applicable law.

If we become aware that we have unintentionally collected personal information from a child, we will take reasonable steps to delete the information where required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business, applicable laws, or website functionality.

Any updated version will be posted on this page with a new “Last Updated” date.

We encourage you to review this Privacy Policy periodically to understand how we protect your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us:

Brand: Bofan

Company:
Jiaxing Bofan Textile Co., Ltd.

Email:
service@bofantextile.shop

Phone:
+1 256-251-7711

Business Address:
6th Floor, Building 2, No. 20 Yuanqu Road, Industrial Park, Xucun Town, Haining, Jiaxing, Zhejiang, China

U.S. Customer Service & Return Address:
8171 US Highway 431
Suite E
Albertville, AL 35950
United States