Refund policy

Last Updated: August 24, 2026

Thank you for choosing Bofan.

We aim to provide our customers with a transparent and reliable shopping experience. If you are not satisfied with an item you receive, you may request a return or refund in accordance with the policy below.

1. Return Period

We accept eligible returns in accordance with this policy.

Customers may submit a return request within 30 days after the order has been delivered.

Returned items must meet the following conditions:

The item must be unused, unworn, and unwashed;
The item must remain in its original condition;
Original tags, packaging, and applicable accessories should be included;
A valid order number or proof of purchase must be provided.

Return requests submitted more than 30 days after delivery may not be accepted.

2. Eligible Returns

We accept return requests in the following situations:

Change of Mind

If you change your mind after receiving your order, you may request a return within the 30-day return period, provided that the item remains unused and meets the return conditions above.

For change-of-mind returns, the customer is responsible for the return shipping cost.

Damaged or Defective Items

If an item arrives damaged or has a product defect, please contact us to request a return, refund, or another appropriate resolution.

Incorrect Item

If you receive an item that does not match your order, please contact us. We will provide a refund, replacement, or another appropriate resolution depending on the circumstances.

3. Non-Returnable Situations

A return may not be accepted if:

The item has been used, worn, or washed;
The item has been damaged due to customer use or handling;
Original packaging, tags, or accessories that were supplied with the product are missing;
The return request is submitted more than 30 days after delivery;
The item is clearly identified as a Final Sale item;
The item is customized or personalized, where applicable.

If an item is defective or we sent the wrong item, we will review the situation and provide an appropriate resolution.

4. How to Request a Return

Before sending any item back, please contact us:

Email: service@bofantextile.shop
Phone: +1 256-251-7711

When requesting a return, please provide:

Your order number;
The name of the item;
The reason for the return;
Clear photos of the item and packaging if the item is damaged, defective, or incorrect.

After reviewing your request, we will confirm the return and provide specific return instructions by email.

Please do not send any item back without receiving confirmation from us.

5. Return Address

Once your return request has been approved, eligible returns should be sent to the following U.S. return address:

U.S. Customer Service & Return Address

8171 US Highway 431
Suite E
Albertville, AL 35950
United States

Please do not send returns to any other address unless it has been confirmed by our customer service team.

6. Return Shipping Costs

If the return is due to a customer preference, such as changing your mind, ordering the wrong item, or selecting the wrong color, the customer is responsible for the return shipping cost.

If the return is due to:

A damaged item;
A defective item;
An incorrect item being sent;

we will provide an appropriate resolution and, where applicable, cover reasonable return shipping costs.

7. Refunds

Once we receive the returned item, we will inspect it to determine whether it meets the return requirements.

If the return is approved, the refund will be issued to the original payment method.

Refunds are generally processed within 5–10 business days after the return has been approved.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.

Original shipping charges are generally non-refundable unless the return is caused by our error, a product defect, or an incorrect item being sent.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days after delivery.

Please provide:

Your order number;
Photos of the item;
Photos of the packaging;
A brief description of the issue.

We will review the information and provide an appropriate resolution, which may include a refund, replacement, or another reasonable solution.

9. Order Cancellation

If you would like to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation based on the order status.

If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this Return & Refund Policy.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Brand: Bofan
Company: Jiaxing Bofan Textile Co., Ltd.